Responsible Gaming — 31000's Commitment to Malaysian Users
Healthy entertainment starts with self-awareness. 31000 is committed to supporting Malaysian users in enjoying a fun, controlled gaming experience that stays balanced with everyday life.
Our Commitment to a Responsible Experience
31000 believes that online gaming should be a source of entertainment and enjoyment, not stress or financial hardship. We take this responsibility seriously and have put in place a range of tools and resources to help Malaysian users maintain a healthy balance.
Our approach to responsible gaming goes beyond regulatory compliance — it is a core value of the 31000 platform. We want every user to feel confident that this platform puts their wellbeing above all else.
Our core principle is simple: gaming should be entertainment funded by money you can afford to spend — not a source of income or an escape from life's problems. When that stops being the case, it's a sign that help may be needed.
Recognise the Signs of At-Risk Behaviour
Self-awareness is the first step in responsible gaming. Here are some signs that your gaming habits may need attention:
- Playing longer than planned or spending beyond your set budget;
- Playing to win back money you've already lost ("chasing losses");
- Lying to family members or friends about your gaming activity or how much you've spent;
- Neglecting responsibilities at work, school, or home because of gaming;
- Feeling anxious, restless, or irritable when you're unable to play;
- Borrowing money or selling belongings to keep playing;
- Using gaming as the primary way to cope with stress, sadness, or boredom.
If you recognise one or more of these signs in yourself or someone close to you, we encourage you to take proactive steps using the control tools available on 31000 or to seek professional help.
Self-Control Tools Available to You
31000 offers several features you can use at any time to manage your gaming experience more effectively.
Deposit Limits
Set daily, weekly, or monthly deposit limits in your account settings. Once a limit is reached, you won't be able to deposit any more funds until the limit period resets. This is the most effective way to keep your gaming budget in MYR (RM) under control.
Cool-Off Period
The cool-off feature lets you take a break from the platform for a set period — whether a few days or a few weeks. During this time, your account will be blocked from any gaming activity. This is ideal when you feel like you need a short step back.
Self-Exclusion
If you feel that gaming has become a problem, you can apply for long-term self-exclusion through the 31000 support team. This will block your account permanently or for an extended period, and we will fully honour that decision.
Tips for Setting Time & Budget Limits
Managing your time and money are the two pillars of healthy gaming. Here are some practical guidelines we recommend to 31000 users:
Budget Management
- Decide on the amount in RM you can comfortably spend on entertainment each month before you start playing;
- Never use savings, daily living expenses, or borrowed money to fund your play;
- Think of the money you set aside for gaming as an entertainment cost — just like buying a cinema ticket or eating out.
Time Management
- Set a clear time limit for each gaming session before you start;
- Take regular breaks during long sessions — at least 15 minutes for every hour of play;
- Avoid playing late at night or when you are tired, emotional, or not at your best.
Minor Protection
31000 enforces a minimum age of 18 for all users. We take the protection of children and young people very seriously. Age verification is required for all registrations, and we reserve the right to request identity documents at any time.
Responsibilities of Parents & Guardians
If you have children or dependants at home who may access the same devices, we recommend the following steps:
- Never share your account login details with anyone, including family members;
- Log out of your account every time you're done using the platform, especially on shared devices;
- Install parental control software on devices accessible to children to block access to gambling sites;
- Have open conversations with your children about the risks of gambling and the importance of responsible money management.
If you suspect that a minor has accessed your account, please contact the 31000 support team immediately for further action.
Life Balance & Getting Help When You Need It
Maintaining a Healthy Life Balance
Online gaming should take up only a small portion of your free time. Make sure you stay engaged in other meaningful activities — time with family, sports, creative hobbies, or simply quality rest. When entertainment starts replacing your basic needs or important relationships, that's your cue to pause and reassess.
Get Professional Support
Asking for help is a sign of strength, not weakness. If you or someone you care about feels that gambling has become a problem, there are a range of support resources available in Malaysia. Trained counsellors can help you understand your behavioural patterns and build healthier management strategies. Don't put it off — the sooner you act, the better the outcome.
Contact 31000 Support
The 31000 customer support team is ready to help you access any of the self-control tools or discuss your options. Reach us through the in-platform channels, or visit the Frequently Asked Questions for more information.
Support email: [email protected] — Support available 24 hours a day, 7 days a week.
Play Smart, Enjoy Safely
Take care of yourself and your loved ones. Create your account today and start a responsible entertainment experience with 31000.
Create Account Frequently Asked Questions