31000 Privacy Policy — How We Protect Your Information
This document explains how the 31000 platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective: 2026. This policy may be updated from time to time. Continued use of the platform constitutes your acceptance of the latest version of this policy.
1. Information We Collect
When you register or use the 31000 platform, we collect several categories of information to ensure our services function properly and securely. This information is collected either directly from you or automatically as you use the platform.
Account Information
This includes your full name, email address, phone number, date of birth and username provided during registration. This information is required to create and verify your account and to ensure only eligible users can access the platform.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, screen resolution and language settings. This data helps us optimise the platform across a range of devices, including the Android and iOS smartphones commonly used by Malaysian users.
Payment Information
All transactions on the 31000 platform are conducted in Malaysian Ringgit (MYR). We record transaction details such as amount, date, payment method (FPX, TNG eWallet, bank transfer) and transaction status. Full card numbers are never stored in our system — payment processing is handled by licensed payment service providers that comply with industry security standards.
Usage Data
We record in-platform activity including games played, bets placed, session duration, pages visited and actions taken. This data is used to enhance the user experience, identify technical issues and maintain platform integrity.
2. How Your Information Is Used
The information we collect is used exclusively for the operation of the 31000 platform and to deliver the best possible experience to Malaysian users. We do not use your data for any purpose beyond the scope outlined below:
- Identity verification — Ensuring every account is held by a legitimate and eligible individual;
- Transaction processing — Processing MYR deposits and withdrawals accurately and securely;
- Customer support — To assist you with technical issues, account enquiries, or payment concerns;
- Platform improvements — Analysing usage patterns to improve features, navigation and overall performance;
- Security and fraud prevention — Detecting and blocking suspicious or unauthorised activity;
- Legal compliance — To comply with legal obligations or requests from competent authorities when required.
We do not use your personal data for third-party advertising or share your profile with external marketing companies.
3. Use of Cookies & Tracking
The 31000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — Storing your login details during an active session. These cookies are automatically deleted when you close your browser;
- Preference cookies — Saving preferences such as your chosen language and display settings for a consistent browsing experience;
- Analytical cookies — Collecting anonymised data on how users interact with the platform to help us improve our services.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the platform.
4. Data Storage, Security & Information Sharing
Data Storage & Retention Period
Your personal information is stored on servers protected with industry-standard SSL encryption. Active account data is retained for the duration that your account remains active. Following account closure, certain records may be kept for the period required by law or for dispute resolution purposes.
Security Measures
The 31000 platform implements multiple layers of security to protect user data:
- Data encryption in transit using HTTPS/TLS protocols;
- Strict access controls — only authorised personnel may access sensitive data;
- Continuous monitoring to detect any unauthorised access attempts;
- Regular data backups to ensure service availability.
Third-Party Sharing
31000 does not sell or rent user personal information to third parties for marketing purposes. Information may be shared only in the following circumstances: with licensed payment service providers to process MYR transactions, with technical service providers that support platform operations on a confidential basis, or when required by law or a competent authority.
5. User Rights & How to Contact Us
Access & Correction Rights
You have the right to request a copy of the personal information we hold about you at any time. If you find any information that is inaccurate or out of date, you may request a correction via your account profile section or by contacting the 31000 support team.
Data Deletion Rights
You may request the deletion of your account and personal data. Please note that certain records may need to be retained for a specified period due to legal compliance requirements or pending transaction resolution. After that period, your data will be permanently deleted from our systems.
Policy Updates & How to Contact Us
If this privacy policy is updated with significant changes, we will notify users via in-platform notifications. For any questions regarding your data privacy, you may reach the 31000 support team through the in-platform channels or refer to the FAQ for further information. You may also email us at: [email protected]
SSL encryption across all transactions and sensitive data
Access, correct or delete your data at any time
Questions About Your Data Privacy?
Check our FAQ section or log in to your account to manage your privacy settings directly.
FAQ Account Login